1. Scope of Application
This policy applies to all provinces and cities nationwide.
2. Delivery and Receipt Schedule
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Processing Time: Once an order is processed, delivery will be executed within 24 hours or according to the contractual schedule.
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Regional Shipping: For customers in remote provinces, the estimated delivery time is 3 to 5 business days. Please note that this timeframe may be subject to change depending on inventory status, weather conditions, and other logistical factors.
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Timeline Calculation: The delivery period is calculated from the moment the order procedure is finalized with our sales consultant until the goods are received.
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Installation: For kitchen cabinet products requiring assembly, we provide complimentary on-site installation support.
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Delayed Delivery: In the event of delivery delays or if the product remains undelivered beyond 10 days, customers reserve the right to cancel the order without incurring any charges.
3. Delivery Methods
4. Responsibilities and Documentation
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Logistics Provider: Responsible for providing shipping documentation during transit.
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FASMPO: Responsible for providing complete and accurate documentation regarding the goods to both the logistics provider and the recipient.
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Packaging: All orders are securely packaged and sealed by FASMPO prior to shipment.
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Shipping Integrity: The carrier is responsible for transporting goods based on the "original seal and packaging" principle and must provide a delivery note containing: Recipient’s Name, Phone Number, Delivery Address, and Product Description.
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Regulatory Compliance: The carrier has the authority and responsibility to provide invoices to competent government authorities upon request.
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Labeling: All packages are labeled with the recipient’s name, phone number, and delivery address.
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Invoicing: To ensure the safety of your goods, FASMPO will include a valid Sales Slip in the parcel. Upon customer confirmation of receipt, a digital VAT invoice will be issued and sent to the customer’s registered email address.
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Legal Basis: Financial invoices and sales slips serve as the primary basis for processing claims, determining market value, and ensuring the legal circulation of goods.
5. Inspection Policy
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Right of Inspection: Upon delivery, customers have the right to request that the delivery personnel open the package for inspection before accepting the goods.
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Non-Conforming Goods: If the delivered product does not match the order, customers have the right to refuse acceptance and payment.
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Refunds and Replacements: For pre-paid orders, if the delivered product is incorrect, customers may request a full refund or a replacement order matching the original specifications.
6. Contact for Claims and Assistance
Should you have any inquiries or require assistance regarding returns or refunds, please contact us via:
We are committed to resolving all customer inquiries promptly and professionally.
